Your search returned too many results - please refine your search terms
What happens if I forget to re-enrol?
Last modified 9 months ago
If you forget to re-enrol by the re-enrolment closing date, you‘ll be at risk of losing your place at Deakin. If you are eligible to re-enrol, we'll send you re-enrolment information in September of each year, to re-enrol for the next year. You should re-enrol as soon as possible to secure your place. You’ll be able to make changes later...
Enrolment Help and Changes / Re-Enrolment
Can I get Evidence of Enrolment (EoE)?
Last modified 5 months ago
Domestic students The following letter types are available to confirm aspects of your enrolment status. Print evidence of enrolment - You can run this summary from StudentConnect. Select ‘Print evidence of enrolment’ from the Enrolment sub-menu. This report summarises your enrolment for the current Academic year. It lists your currently ...
Transcripts, Documents and Letters / Evidence of Enrolment (EoE)
Can you confirm I have successfully enrolled?
Last modified 8 months ago
To have successfully enrolled, you must have completed all the steps for your enrolment in StudentConnect, through to the end, selected 'FINISH ENROLLING' and received a confirmation number. If you don’t see a confirmation number, check that you have completed all the steps on the How to enrol webpage. If you attempt to add or remove uni...
Enrolment Help and Changes
My invoice shows that I owe money but I have applied for a higher education loan program (HELP)
Last modified 5 weeks ago
HECS-HELP If you applied for HECS-HELP, but your invoice still says there is a ‘student amount owing’ then you must have chosen the ‘partial upfront payment’ option when completing your electronic Commonwealth Assistance Form (eCAF) in StudentConnect. This is to allow you the option to pay some or the entire owing amount upfront if you c...
Fees, Scholarships and Fin. Assistance / Fees / HELP
What should I do if I receive an email saying I have a Tax File Number (TFN) verification error?
Last modified 13-07-2023 15:49:59
A Tax File Number (TFN) verification error indicates that Deakin couldn’t verify your TFN with the Australian Taxation Office (ATO). This generally means that either: your name, date of birth or address as shown on your Deakin student record are not identical to the details held by the ATO or the TFN you provided to Deakin is incorrect. ...
Fees, Scholarships and Fin. Assistance / Fees / HELP
How do I apply for HECS-HELP?
Last modified 7 months ago
If you're enrolled in a Commonwealth Supported Place (CSP) you may be eligible to apply for a HECS-HELP loan to defer the payment of your student contribution tuition fees. With HECS-HELP, the Commonwealth Government will pay your tuition fees (student contribution) amount directly to Deakin. This amount is then reported to the Australia...
Fees, Scholarships and Fin. Assistance / Fees / HELP
How do I apply for FEE-HELP?
Last modified 7 months ago
If you're an eligible domestic fee paying student, you can apply for FEE-HELP by completing the Commonwealth Assistance form (FEE-HELP) and providing your Tax File Number and USI (Unique Student Identifier) on StudentConnect. You only need to complete this form once for each course and must submit it before the census date to have it app...
Fees, Scholarships and Fin. Assistance / Fees / HELP
What are Deakin's computing requirements?
Last modified 5 months ago
To study and engage with Deakin's learning experiences, you need to have access to and be able to use internet-connected devices. As such, you will need the following: access to a device such as a desktop computer or laptop connectivity to the internet capability to use Deakin’s online learning environments. View more details about the c...
IT Support / IT Technical Support
How do I pay my tuition fees?
Last modified 13-07-2023 16:25:51
To pay your tuition fees you will first need to generate your invoice in StudentConnect. When you produce your invoice in StudentConnect, you'll find payment options at the bottom and you can make a payment from the invoice in StudentConnect. You can also check the Payment options for tuition fees webpage for information on any additiona...
Fees, Scholarships and Fin. Assistance / Fees
How do I apply for SA-HELP?
Last modified 8 months ago
If eligible, you can apply for a SA-HELP loan to defer the Student Services and Amenities Fee (SSAF). This means you do not have to pay the SSAF upfront and instead the amount of the loan will be added to your accumulated HELP debt. To be eligible for SA-HELP you must: be an Australian citizen, eligible New Zealand citizen, or hold a per...
Fees, Scholarships and Fin. Assistance / Fees / HELP
STAFF: WI - Xetta Finance user guide
Last modified 7 months ago
Student Central uses the Xetta cashiering system across each campus. Xetta processes transactions, records receipts and performs reconciliations. Accepted forms of payment: Cheque Debit/Visa/Mastercard AB (Already Banked) The attached user guide outlines the steps: Create a receipt Amend a receipt Receipt reversals Search for receipt Rep...
Staff Systems Support / Xetta
Summary of : OneStop Secure User Guide for Student Central v1,2,pdf OneStop Secure User Guide for Student Central v1,2 page 1 of 59 CRICOS Provider Code: 00113B v 0.02 Financial Services Division Melbourne Burwood Campus, 301 Burwood Highway, Burwood, VIC 3125 Deakin University Guide to OneStop Secure Student Central User Guide Version: v1.2 14
How do I find my Applicant ID or password?
Last modified 1 week ago
How you can find you Applicant ID and password will depend on if you are registering for the first time, if you are trying to access the Deakin Application Portal or Scholarship Application Portal or if you already have an account but have forgotten your details. See instructions for each situation below. Register to apply for a new cour...
Admission / Application Process
I want to discontinue from my course
Last modified 5 months ago
An approved discontinuation will end your course enrolment with Deakin and withdraw you from any enrolled units. Before discontinuing your course, you should: contact Student Central or complete the enquiry form below if you have questions or wish to discuss your options consider if intermitting your study (taking a break) or transferrin...
Enrolment Help and Changes / Discontinuation
What's the difference between intermitting, discontinuing and withdrawing?
Last modified 3 months ago
Intermitting and discontinuing from a course Intermitting means taking an approved break from your studies at Deakin, while keeping your place in the course. Intermission can be taken for up to three active trimesters or two active semesters, which can be non-consecutive. An ‘active’ trimester/semester is one you’re required to be enroll...
Enrolment Help and Changes
I've intermitted but can I extend this?
Last modified 6 months ago
Domestic students As a domestic student, you can intermit (suspend or take a break from) your course for up to three active trimesters or two active semesters, which can be non-consecutive. An ‘active’ study period is one in which a student is required to be enrolled in, as part of their course study plan. Please note that intermission t...
Enrolment Help and Changes / Intermission
How do I apply to graduate?
Last modified 1 week ago
In the final study period of your course, you'll receive an invitation to register for graduation in your Deakin email inbox. Once you receive your email, you can register for the next round of ceremonies by following the instructions below. Open the StudentConnect 'Apply to graduate' page Choose whether you wish to attend a ceremony, gr...
Graduation and Events
When will I receive my course completion letter?
Last modified 5 months ago
A course completion letter will confirm that you have met your course requirements and the date of your graduation ceremony. All students, whether international or domestic, can produce a course completion letter from the Letter generation page in StudentConnect once your course status is completed. International students will also recei...
Transcripts, Documents and Letters / Letters
How do I apply for OS-HELP?
Last modified 8 months ago
If you're planning to complete part of your studies overseas you may be eligible for an OS-HELP loan. The loan can help pay your travel expenses, including airfares and accommodation. To apply, make sure your overseas unit appears on StudentConnect (overseas units have an X-OS unit class type) and you meet the eligibility requirements, t...
Fees, Scholarships and Fin. Assistance / Fees / HELP
I have lost my student card, who do I contact about this?
Last modified 5 months ago
If your Deakin Card (student ID card) is lost, misplaced or stolen then you must immediately deactivate the card online. An email will then be sent to you with further instructions. You will need to either request your replacement Deakin Card online through the Order your Deakin Card form or drop into your nearest on-campus Student Centr...
ID Cards and Access / Deakin Card - Replacement
When are the results out?
Last modified 1 week ago
The dates when results will be released can be found on the Getting your results webpage. You can register to have your results sent to your phone by SMS on the day of release, or view them through StudentConnect once they've been released. Find descriptions of the meaning for each result grade on the Results key webpage. You may also fi...
Exams, Results and Assessment / Results