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Enable Echo360 Flash Player
Article: KB0012319 Published: 16-06-2017 Last modified: 04-04-2018

Enable Echo360 Flash Player

This article outlines the steps needed to resolve messages similar to "Adobe Flash Player is required to view this content" when playing back an echo recording.


  1. If you encounter a message such as "Adobe Flash Player 9.0 or above is required to view this content."
  2. Click the padlock Icon to the left of the Website URL
  3. Select Flash from the drop down menu
  4. Select "Always allow on this site"
  5. reload the page

Screenshot of chrome with enable flash menu open

Safari MacOS

  1. Open the view menu in Safari
  2. Select reload page with Plug-Ins option.
  3. The Echo recording will play as intended.

Screensshot of MacOS Safari showing view menu open with reload with plugin option selected.

Edge Windows 10

  1. From the "Adobe Flash content was blocked" popup
  2. Ensure you are on the "" website and select "Always allow"

Screenshot of Edge browser with Allow Adobe flash pop up

Mozilla Firefox

  1. Ensure you are on the website ""
  2. Select Activate Flash
  3. Select "Always Allow" from the pop-up.

Firefox screenshot with activate flash pop-up shown

If you encounter any issues pleas contact the IT Service Desk

Additional Resources:

Safari team blog post regarding these changes

Microsoft edge team blog post regarding these changes

Google Chrome Help article to Flash isn't working

Firefox Help article Adobe Flash Click to play

Adobe Help article Enable Flash Player

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