This site requires JavaScript to be enabled


Knowledge Home|Print
Knowledge BaseKnowledge Base
Audio visual management
TitlePublished Date
How to use a Document Camera in a Teaching Space21-07-2015
Microsoft Surface Hub - Replacement PC Mode (Advanced)13-02-2018
SMART Boards – Usage Instructions (Old SMART Model)17-03-2016
How to Use a Lapel Microphone in a Teaching Space29-02-2016
Using ceiling microphones in a Meeting Room or Teaching Space30-03-2016
Computers on campus
TitlePublished Date
Transferring data to a new Mac: Clean up your files14-12-2015
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms31-03-2016
Assistive technology and software for Deakin students and staff30-01-2014
End User Computing – Transferring data to a new PC 18-01-2016
End User Computing: Windows to Mac Computer Changeover08-08-2016
Enterprise applications
TitlePublished Date
How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
I can't open a SharePoint or OneDrive document using the desktop Office app13-05-2016
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.22-06-2015
How to reactivate your Office license off-campus 22-07-2013
Blackboard Collaborate Ultra troubleshooting12-01-2018
TitlePublished Date
Research Contacts Management Tool (RCMT) FAQs10-02-2015
TitlePublished Date
How to Fully Uninstall Cisco AnyConnect (Including Profiles) in Windows01-05-2019
Mail merge using a shared/department mailbox (Bulk mailing) - Windows03-10-2018
Adding a shared calendar in Outlook (macOS)28-09-2015
Cisco AnyConnect (VPN) – Start Before Logon (SBL)16-07-2020
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?08-03-2017
Internet access
TitlePublished Date
Cisco Umbrella – Information and Setup Guide23-01-2014
How do I connect my Apple TV or gaming console to the Deakin network?11-06-2015
Transfer or termination of corporate internet access services28-01-2014
TitlePublished Date
What is the Deakin IT policy?30-03-2016
Server and data centre
TitlePublished Date
How to request a file share quota increase21-09-2015
TitlePublished Date
How do I set my voicemail message in Skype for Business? (Windows)06-10-2020
How do I create a whiteboard in a Skype for Business meeting/webinar?02-05-2014
How do I conduct a poll during a Skype for Business meeting/webinar?02-05-2014
How do I setup my headphones or audio in Skype for Business? (Windows)20-03-2015
Why can't I hear my phone ring in Skype for Business? (Windows)21-07-2015
Video conferencing
TitlePublished Date
Video Conference - Cisco Proximity FAQ08-09-2015
How to share your laptop presentation on a Cisco video conference unit11-06-2013
Joining a Virtual Meeting Point (VMP) using Skype for Business (macOS)18-05-2015
How do I join a Virtual Meeting Point using a video conference unit?31-05-2013
Video conferencing - Conferences with external sites - Overview04-12-2013
Wireless network
TitlePublished Date
Connecting to Wi-Fi (eduroam) for Deakin visitors from other eduroam institution07-08-2013
Connecting to Wi-Fi (eduroam) at participating institutions27-11-2018
Where can I connect to Wi-Fi (Wifi, eduroam) at Deakin?07-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
Connecting to Wi-Fi (eduroam) on an Android device14-08-2013
TitlePublished Date
How do I post on my WordPress blog/site? 02-03-2017
TitlePublished Date
How do I add a shared calendar in Outlook (Windows)?28-09-2015
How do I add a shared mailbox in Outlook 2016 (Windows)?15-07-2013
Recovering deleted email or calendar items (Outlook for Windows)15-07-2013
How to update the Global Address List in Outlook for Windows30-07-2013
How to identify and remove large email attachments using Outlook (Windows)14-07-2014
Facilities Services
TitlePublished Date
Book a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
File and document electronic storage
TitlePublished Date
How to map a network drive (Windows)02-12-2013
How to map a network drive (macOS)02-12-2013
What is offline file synchronisation? (Windows)06-10-2018
What is a disk quota?03-12-2013
How is the data on my Deakin Desktop managed Mac backed up?21-07-2014
ICT Standards
TitlePublished Date
ICT 3.1.1-2014 Object Oriented Design Standards03-11-2014
ICT 3.3.1-2014 Web Application Testing Standards03-11-2014
ICT Oracle PLSQL and SQL coding Standards03-11-2014
Network services (ex-wireless)
TitlePublished Date
What is a VPN (Virtual Private Network)?28-01-2014
How to activate an existing network (data) point03-02-2014
How do I report a network or phone (data) point fault?23-04-2015
Requesting a new network (data) point installation03-02-2014
Print, copy, fax, scan
TitlePublished Date
How to install Papercut print service on your personal Windows computer22-07-2013
How to cancel printing that is already progress (Ricoh printers)11-11-2013
How to print at Deakin on your personal Mac22-07-2013
How to print to the bypass tray on a Ricoh printer15-11-2013
My PDF document is slow to print, what can I do?03-04-2014
TitlePublished Date
Licensing SPSS for Off-Campus Use – Deakin-managed Machines25-06-2013
How do I sign a PDF with a digital signature using Adobe Acrobat Pro DC?07-07-2014
Hyperlinks not working in Word, Excel and PowerPoint documents29-04-2015
Why am I getting a "Software changes are required" pop-up on my Deakin PC?18-09-2014
How to access a Deakin Home Directory on an Android device17-06-2014
User account management
TitlePublished Date
Changing your Deakin password using a Deakin Windows PC07-08-2013
Changing your Deakin password using a Deakin Mac07-08-2013
How to activate your Deakin IT account07-08-2013
Generating an SSH Keypair21-12-2017
Reset your forgotten Deakin Student password13-08-2013
Web Services
TitlePublished Date
How do I request access to a SharePoint Site?16-04-2015
How do I find a SharePoint Administrator in my area? 16-04-2015
Setting a SharePoint (Office 365) site to display in other languages06-07-2016
What is LinkedIn Learning?28-02-2020
How do I embed DeakinAir video in Squiz Matrix?15-12-2015