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Known Error Database
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Adding your bank details to your account
TEMS (Fraedom) Guides
How do I action a ServiceNow approval email?
TEMS (Fraedom) - Acquitting a credit card
Computers on campus
Transferring data to a new Mac: Clean up your files
End User Computing: Transferring data to a new PC
Apple computer offer
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
How do I find a 24 hour computer laboratory at Deakin?
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
Booking a room/resource with Outlook for Windows
How do I add a shared calendar in Outlook (Windows)?
Exporting an Office365 Mailbox to Gmail
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
Book a centrally managed room
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
File and document electronic storage
How to map a network drive (Windows)
What is offline file synchronisation? (Windows)
How to map a network drive (macOS)
How do I use Syncplicity?
What is my home directory?
ICT 3.2.2-2016 Web Application Development Standards
ICT 3.4-2016 Software Selection Standards
ICT 126.96.36.199-2014 PHP Coding Standards
ICT 3.3.1-2014 Web Application Testing Standards
ICT 3.1.1-2014 Object Oriented Design Standards
Network services (ex-wireless)
How do I register a wired device on the Deakin network to get internet access?
What is a VPN (Virtual Private Network)?
How to activate an existing network (data) point
Requesting a new network (data) point installation
How do I report a network or phone (data) point fault?
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How do I copy a document using a Ricoh printer?
How to install the Print@Deakin service on your personal Windows computer
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
Hyperlinks are not working in Word, Excel and PowerPoint documents
Can I install Adobe Creative Cloud on a non-Deakin computer?
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
User account management
How to activate your Deakin IT account
Changing your Deakin password using a Deakin Mac
Change your password using the Deakin website
Using LastPass to manage passwords
Generating an SSH Keypair
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
Squiz Matrix: Embedding a video
How do I find a SharePoint Administrator in my area?
Where can I find information and help resources for SharePoint at Deakin?
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
How to Use a Lapel Microphone in a Teaching Space
What is a MoCoW and what is it used for?
How do I delete 0 byte files from my desktop?
How do I get Microsoft Office for free through Deakin University? (Windows)
I can't open a SharePoint or OneDrive document using the desktop Office app
How do I change my sync location in OneDrive for Business?
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
How to access OneDrive from a web browser
Research Contacts Management Tool (RCMT) FAQs
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)
Enable Echo360 Flash Player
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)
How do I give someone access to a shared email mailbox?
Deakin Proxy Settings for Deakin College Students
Website blocking at Deakin
Internet access policies and guidelines
How do I connect my Apple TV or gaming console to the Deakin network?
Transfer or termination of corporate internet access services
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I make a phone call with Skype for Business? (Windows)
How do I send a file via instant message in Skype for Business PC (Windows)?
How do I record a Skype for Business session?
Connect with Skype for Business users in other organisations
How do I set my voicemail message in Skype for Business? (Windows)
Setup a videoconference with an external contact using Skype for Business
Video conferencing - connecting with external sites
Video Conference - Cisco Proximity FAQ
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
How do I book a Virtual Meeting Point (VMP) for a video conference?
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on an Android device
Connecting to Wi-Fi (eduroam) at participating institutions
How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?