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Knowledge Base
Applications
TEMS (Fraedom) - Requesting an Expense Reimbursement08-06-2017
TEMS (Fraedom) - Adding your bank details to your account08-06-2017
TEMS (Fraedom) Guides16-06-2017
How do I action a ServiceNow approval email?19-10-2016
TEMS (Fraedom) - Travelling16-06-2017
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Computers on campus
How do I find a 24 hour computer laboratory at Deakin?01-08-2014
Transferring data to a new Mac: Clean up your files14-12-2015
Apple computer offer31-01-2014
End User Computing: Transferring data to a new PC 18-01-2016
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms31-03-2016
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Email
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?15-07-2013
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?18-07-2014
How to delete offline folder file using Outlook for Windows15-07-2013
Exporting an Office365 Mailbox to Gmail17-11-2014
Booking a room/resource with Outlook for Windows23-07-2013
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Facilities Services
Book a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
File and document electronic storage
How to map a network drive (Windows)02-12-2013
How to map a network drive (Mac OS X)02-12-2013
What is my home directory?02-12-2013
Common Syncplicity Issues10-07-2016
How do I use Syncplicity?06-07-2016
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ICT Standards
ICT 2.1-2017 Audio Visual Room Standards02-11-2014
ICT 6.2-2012 Communications Room Standards03-11-2014
ICT 3.4-2016 Software Selection Standards03-11-2014
ICT 3.2.2-2016 Web Application Development Standards03-11-2014
ICT 6.9-2015 Wireless LAN Standards03-11-2014
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Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)30-08-2013
How do I register a wired device on the Deakin network to get internet access?17-03-2015
What is a VPN (Virtual Private Network)?28-01-2014
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)30-08-2013
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Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer15-11-2013
How to cancel printing that is already progress (Ricoh printers)11-11-2013
How to install the Print@Deakin service on your personal Windows computer22-07-2013
How to print using Print@Deakin Web Print01-08-2013
My PDF document is slow to print, what can I do?03-04-2014
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Telecommunications
How to connect to a Skype contact in Skype for Business (Lync)27-08-2013
How do I record a Skype for Business session?09-02-2016
How do I make a phone call with Skype for Business? (Windows)19-03-2015
How do I send a file via instant message in Skype for Business PC (Windows)?14-05-2015
How do I create a whiteboard in a Skype for Business (Lync) meeting/webinar?02-05-2014
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Video conferencing
Setup a videoconference with an external contact using Skype for Business23-04-2015
Video conferencing - connecting with external sites04-12-2013
Video Conference - Cisco Proximity FAQ08-09-2015
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)21-07-2014
How to share your laptop presentation on a Cisco video conference unit11-06-2013
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Wireless network
Connecting to Wi-Fi (eduroam) on Windows 1029-07-2015
Connecting to Wi-Fi (eduroam) at participating institutions14-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
Connecting to Wi-Fi (eduroam) on an Android device14-08-2013
How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?11-09-2014
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Audio visual management
How to use an interactive whiteboard17-03-2016
How to use a Document Camera in a Teaching Space21-07-2015
How to Use a Lapel Microphone in a Teaching Space29-02-2016
Quick Reference Guide - Cisco Touch 8 video conference controller23-05-2014
What is a MoCoW and what is it used for?16-06-2015
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Desktop
How do I delete 0 byte files from my desktop?28-04-2015
Enterprise applications
Using the Oracle Staff Student Interactive Database (SSID)12-02-2014
I can't open a SharePoint or OneDrive document using the desktop Office app13-05-2016
How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
How do I change my sync location in OneDrive for Business?20-01-2014
What is Apps on Demand?02-12-2015
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FAQ
Research Contacts Management Tool (RCMT) FAQs10-02-2015
General
Enable Echo360 Flash Player16-06-2017
How do I Enable the open with explorer option in SharePoint in Windows MPedit08-03-2017
Prod: search test07-11-2016
How do I give someone access to a shared email mailbox?21-10-2015
Procurement - How do I raise a purchase requisition?22-07-2016
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Internet access
Website blocking at Deakin23-01-2014
What is my Internet quota at Deakin?31-05-2013
Deakin Proxy Settings for Deakin College Students03-11-2014
Telstra broadband offer20-05-2014
Internet access policies and guidelines23-01-2014
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Policies
What is the Deakin IT policy?30-03-2016
Software
How can I make a PDF file smaller?27-10-2015
How do I get Microsoft Office for free through Deakin University? (Mac)11-03-2014
Hyperlinks are not working in Word, Excel and PowerPoint documents29-04-2015
Using a Solstice display: Features and overview05-05-2015
How do I request new software that is not in the Software Store?08-05-2017
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User account management
How to activate your Deakin IT account07-08-2013
Change your password using the Deakin website07-08-2013
Changing your Deakin password using a Deakin Mac07-08-2013
Using LastPass to manage passwords26-04-2017
What are Deakin's password requirements?06-08-2013
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Web Services
How do I request access to a SharePoint Site?16-04-2015
Setting a SharePoint (Office 365) site to display in other languages06-07-2016
Wordpress Newsletter: Introduction13-03-2015
Squiz Matrix: Adding an accordion06-10-2014
Wordpress Newsletter: Setting up MailPress on a blog13-10-2015
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