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Known Error Database
DRC Knowledge Base
Student Service Network Knowledge
Audio visual management
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
SMART Boards – Usage Instructions (Old SMART Model)
How to Use a Lapel Microphone in a Teaching Space
Using ceiling microphones in a Meeting Room or Teaching Space
Computers on campus
Transferring data to a new Mac: Clean up your files
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
Assistive technology and software for Deakin students and staff
End User Computing – Transferring data to a new PC
End User Computing: Windows to Mac Computer Changeover
How do I get Microsoft Office for free through Deakin University? (Windows)
I can't open a SharePoint or OneDrive document using the desktop Office app
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
How to reactivate your Office license off-campus
Blackboard Collaborate Ultra troubleshooting
Research Contacts Management Tool (RCMT) FAQs
How to Fully Uninstall Cisco AnyConnect (Including Profiles) in Windows
Mail merge using a shared/department mailbox (Bulk mailing) - Windows
Adding a shared calendar in Outlook (macOS)
Cisco AnyConnect (VPN) – Start Before Logon (SBL)
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Cisco Umbrella – Information and Setup Guide
How do I connect my Apple TV or gaming console to the Deakin network?
Transfer or termination of corporate internet access services
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I set my voicemail message in Skype for Business? (Windows)
How do I create a whiteboard in a Skype for Business meeting/webinar?
How do I conduct a poll during a Skype for Business meeting/webinar?
How do I setup my headphones or audio in Skype for Business? (Windows)
Why can't I hear my phone ring in Skype for Business? (Windows)
Video Conference - Cisco Proximity FAQ
How to share your laptop presentation on a Cisco video conference unit
Joining a Virtual Meeting Point (VMP) using Skype for Business (macOS)
How do I join a Virtual Meeting Point using a video conference unit?
Video conferencing - Conferences with external sites - Overview
Connecting to Wi-Fi (eduroam) for Deakin visitors from other eduroam institution
Connecting to Wi-Fi (eduroam) at participating institutions
Where can I connect to Wi-Fi (Wifi, eduroam) at Deakin?
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on an Android device
How do I post on my WordPress blog/site?
How do I add a shared calendar in Outlook (Windows)?
How do I add a shared mailbox in Outlook 2016 (Windows)?
Recovering deleted email or calendar items (Outlook for Windows)
How to update the Global Address List in Outlook for Windows
How to identify and remove large email attachments using Outlook (Windows)
Book a centrally managed room
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
File and document electronic storage
How to map a network drive (Windows)
How to map a network drive (macOS)
What is offline file synchronisation? (Windows)
What is a disk quota?
How is the data on my Deakin Desktop managed Mac backed up?
ICT 3.1.1-2014 Object Oriented Design Standards
ICT 3.3.1-2014 Web Application Testing Standards
ICT 188.8.131.52-2014 Oracle PLSQL and SQL coding Standards
Network services (ex-wireless)
What is a VPN (Virtual Private Network)?
How to activate an existing network (data) point
How do I report a network or phone (data) point fault?
Requesting a new network (data) point installation
Print, copy, fax, scan
How to install Papercut print service on your personal Windows computer
How to cancel printing that is already progress (Ricoh printers)
How to print at Deakin on your personal Mac
How to print to the bypass tray on a Ricoh printer
My PDF document is slow to print, what can I do?
Licensing SPSS for Off-Campus Use – Deakin-managed Machines
How do I sign a PDF with a digital signature using Adobe Acrobat Pro DC?
Hyperlinks not working in Word, Excel and PowerPoint documents
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
How to access a Deakin Home Directory on an Android device
User account management
Changing your Deakin password using a Deakin Windows PC
Changing your Deakin password using a Deakin Mac
How to activate your Deakin IT account
Generating an SSH Keypair
Reset your forgotten Deakin Student password
How do I request access to a SharePoint Site?
How do I find a SharePoint Administrator in my area?
Setting a SharePoint (Office 365) site to display in other languages
What is LinkedIn Learning?
How do I embed DeakinAir video in Squiz Matrix?