Notifications
Knowledge Home
|
Print
Advanced search
Search
Knowledge Base
-- All --
Known Error Database
DRC Knowledge Base
Student Service Network Knowledge
IT Help
Knowledge Base
Audio visual management
Title
Published Date
How to use a Document Camera in a Teaching Space
21-07-2015
Microsoft Surface Hub - Replacement PC Mode (Advanced)
13-02-2018
SMART Boards – Usage Instructions (Old SMART Model)
17-03-2016
How to Use a Lapel Microphone in a Teaching Space
29-02-2016
Using ceiling microphones in a Meeting Room or Teaching Space
30-03-2016
More...
Computers on campus
Title
Published Date
Transferring data to a new Mac: Clean up your files
14-12-2015
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
31-03-2016
Assistive technology and software for Deakin students and staff
30-01-2014
End User Computing – Transferring data to a new PC
18-01-2016
End User Computing: Windows to Mac Computer Changeover
08-08-2016
More...
Enterprise applications
Title
Published Date
How do I get Microsoft Office for free through Deakin University? (Windows)
12-02-2014
I can't open a SharePoint or OneDrive document using the desktop Office app
13-05-2016
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
22-06-2015
How to reactivate your Office license off-campus
22-07-2013
Blackboard Collaborate Ultra troubleshooting
12-01-2018
More...
FAQ
Title
Published Date
Research Contacts Management Tool (RCMT) FAQs
10-02-2015
General
Title
Published Date
How to Fully Uninstall Cisco AnyConnect (Including Profiles) in Windows
01-05-2019
Mail merge using a shared/department mailbox (Bulk mailing) - Windows
03-10-2018
Adding a shared calendar in Outlook (macOS)
28-09-2015
Cisco AnyConnect (VPN) – Start Before Logon (SBL)
16-07-2020
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
08-03-2017
More...
Internet access
Title
Published Date
Cisco Umbrella – Information and Setup Guide
23-01-2014
How do I connect my Apple TV or gaming console to the Deakin network?
11-06-2015
Transfer or termination of corporate internet access services
28-01-2014
Policies
Title
Published Date
What is the Deakin IT policy?
30-03-2016
Server and data centre
Title
Published Date
How to request a file share quota increase
21-09-2015
Telecommunications
Title
Published Date
How do I set my voicemail message in Skype for Business? (Windows)
06-10-2020
How do I create a whiteboard in a Skype for Business meeting/webinar?
02-05-2014
How do I conduct a poll during a Skype for Business meeting/webinar?
02-05-2014
How do I setup my headphones or audio in Skype for Business? (Windows)
20-03-2015
Why can't I hear my phone ring in Skype for Business? (Windows)
21-07-2015
More...
Video conferencing
Title
Published Date
Video Conference - Cisco Proximity FAQ
08-09-2015
How to share your laptop presentation on a Cisco video conference unit
11-06-2013
Joining a Virtual Meeting Point (VMP) using Skype for Business (macOS)
18-05-2015
How do I join a Virtual Meeting Point using a video conference unit?
31-05-2013
Video conferencing - Conferences with external sites - Overview
04-12-2013
More...
Wireless network
Title
Published Date
Connecting to Wi-Fi (eduroam) for Deakin visitors from other eduroam institution
07-08-2013
Connecting to Wi-Fi (eduroam) at participating institutions
27-11-2018
Where can I connect to Wi-Fi (Wifi, eduroam) at Deakin?
07-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
14-08-2013
Connecting to Wi-Fi (eduroam) on an Android device
14-08-2013
More...
Applications
Title
Published Date
How do I post on my WordPress blog/site?
02-03-2017
Email
Title
Published Date
How do I add a shared calendar in Outlook (Windows)?
28-09-2015
How do I add a shared mailbox in Outlook 2016 (Windows)?
15-07-2013
Recovering deleted email or calendar items (Outlook for Windows)
15-07-2013
How to update the Global Address List in Outlook for Windows
30-07-2013
How to identify and remove large email attachments using Outlook (Windows)
14-07-2014
More...
Facilities Services
Title
Published Date
Book a centrally managed room
04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
31-05-2013
File and document electronic storage
Title
Published Date
How to map a network drive (Windows)
02-12-2013
How to map a network drive (macOS)
02-12-2013
What is offline file synchronisation? (Windows)
06-10-2018
What is a disk quota?
03-12-2013
How is the data on my Deakin Desktop managed Mac backed up?
21-07-2014
More...
ICT Standards
Title
Published Date
ICT 3.1.1-2014 Object Oriented Design Standards
03-11-2014
ICT 3.3.1-2014 Web Application Testing Standards
03-11-2014
ICT 3.2.1.2-2014 Oracle PLSQL and SQL coding Standards
03-11-2014
Network services (ex-wireless)
Title
Published Date
What is a VPN (Virtual Private Network)?
28-01-2014
How to activate an existing network (data) point
03-02-2014
How do I report a network or phone (data) point fault?
23-04-2015
Requesting a new network (data) point installation
03-02-2014
Print, copy, fax, scan
Title
Published Date
How to install Papercut print service on your personal Windows computer
22-07-2013
How to cancel printing that is already progress (Ricoh printers)
11-11-2013
How to print at Deakin on your personal Mac
22-07-2013
How to print to the bypass tray on a Ricoh printer
15-11-2013
My PDF document is slow to print, what can I do?
03-04-2014
More...
Software
Title
Published Date
Licensing SPSS for Off-Campus Use – Deakin-managed Machines
25-06-2013
How do I sign a PDF with a digital signature using Adobe Acrobat Pro DC?
07-07-2014
Hyperlinks not working in Word, Excel and PowerPoint documents
29-04-2015
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
18-09-2014
How to access a Deakin Home Directory on an Android device
17-06-2014
More...
User account management
Title
Published Date
Changing your Deakin password using a Deakin Windows PC
07-08-2013
Changing your Deakin password using a Deakin Mac
07-08-2013
How to activate your Deakin IT account
07-08-2013
Generating an SSH Keypair
21-12-2017
Reset your forgotten Deakin Student password
13-08-2013
More...
Web Services
Title
Published Date
How do I request access to a SharePoint Site?
16-04-2015
How do I find a SharePoint Administrator in my area?
16-04-2015
Setting a SharePoint (Office 365) site to display in other languages
06-07-2016
What is LinkedIn Learning?
28-02-2020
How do I embed DeakinAir video in Squiz Matrix?
15-12-2015
More...