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Known Error Database
Student Services Network Knowledge
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Adding your bank details to your account
How do I action a ServiceNow approval email?
TEMS (Fraedom) Guides
TEMS (Fraedom) - Travelling
Computers on campus
Transferring data to a new Mac: Clean up your files
How do I find a 24 hour computer laboratory at Deakin?
End User Computing: Transferring data to a new PC
Apple computer offer
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
Exporting an Office365 Mailbox to Gmail
Booking a room/resource with Outlook for Windows
How to delete offline folder file using Outlook for Windows
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
Book a centrally managed room
File and document electronic storage
How to map a network drive (Windows)
How to map a network drive (Mac OS X)
What is my home directory?
Common Syncplicity Issues
What is a Deakin file share or network share drive?
ICT 6.2-2012 Communications Room Standards
ICT 2.1-2013 Audio Visual Room Standards
ICT 6.6-2010 Power Protection Access Closets
ICT 2.4-2013 Audio Visual Signoff and Commissioning Checklist
ICT 6.9-2015 Wireless LAN Standards
Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)
How do I register a wired device on the Deakin network to get internet access?
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)
What is a VPN (Virtual Private Network)?
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to install the Print@Deakin service on your personal Windows computer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How to print at Deakin on your personal Mac
How do I make a phone call with Skype for Business? (Windows)
How do I set my voicemail message in Skype for Business? (Windows)
How do I add a contact in Skype for Business (Lync)? (Windows)
How do I put a phone call on hold with Skype for Business (Lync)? (Windows)
How to activate a SIM card on an iPad
Setup a videoconference with an external contact using Skype for Business
Video conferencing - connecting with external sites
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
Video Conference - Cisco Proximity FAQ
How to share your laptop presentation on a Cisco video conference unit
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) at participating institutions
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on an Android device
How do I setup eduroam off-campus to automatically connect when I come on-campus? (Windows)
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
How to Use a Lapel Microphone in a Teaching Space
Quick Reference Guide - Cisco Touch 8 video conference controller
What is a MoCoW and what is it used for?
How do I delete 0 byte files from my desktop?
How do I get Microsoft Office for free through Deakin University? (Windows)
How do I record a Skype for Business session?
How do I create a whiteboard in a Skype for Business (Lync) meeting/webinar?
How do I send a file via instant message in Skype for Business PC (Windows)?
How do I change my sync location in OneDrive for Business?
Research Contacts Management Tool (RCMT) FAQs
Enable Echo360 Flash Player
How do I Enable the open with explorer option in SharePoint in Windows MPedit
TEMS (Fraedom) - Working With Children Checks
How do I give someone access to a shared email mailbox?
How do I setup eduroam off-campus to automatically connect when I come on-campus? (Mac OS)
Website blocking at Deakin
What is my Internet quota at Deakin?
Deakin Proxy Settings for Deakin College Students
Internet Setup Tips for Students on Residence
Internet access policies and guidelines
What is the Deakin IT policy?
How to connect to a Skype contact in Skype for Business (Lync)
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
Where can I download Skype for Business (Lync)?
What is the difference between Skype and Skype for Business (Lync)?
User account management
How to activate your Deakin IT account
Change your password using the Deakin website
Changing your Deakin password using a Deakin Mac
Reset your forgotten Deakin Student password
What are Deakin's password requirements?
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
Wordpress Newsletter: Introduction
Squiz Matrix: Adding an accordion
Squiz Matrix: Embedding a video